You can change your password at anytime from within your account or reset it if you forget it.
Change your password
- Login into your account and click on Settings from the main menu.
- Under "Login details," type in your current password and your new password.
- Click update my login details and that should then update your password.
Reset your password
- Go to https://portal.ottawaheroes.ca/reset-password
- Enter your current email address.
You should get an email within a few minutes. If you don’t get an email:
- Check your Spam or Bulk Mail folders
- Check all email addresses you might've used to sign up or sign in to your account.
Need more help?
If you're still having trouble resetting your password or can’t sign in to your account, you can send us an email firstname.lastname@example.org and we will do our best to help.