You can change your password at anytime from within your account or reset it if you forget it.
Change your password
- Login into your account and click on Settings from the main menu.
- Under "Login details," type in your current password and your new password.
- Click update my login details and that should then update your password.
Reset your password
- Go to https://portal.ottawaheroes.ca/reset-password
- Enter your current email address.
You should get an email within a few minutes. If you don’t get an email:
- Check your Spam or Bulk Mail folders
- Check all email addresses you might've used to sign up or sign in to your account.
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Need more help?
If you're still having trouble resetting your password or can’t sign in to your account, you can send us an email support@ottawaheroes.ca and we will do our best to help.